Customer Assurance Program

For a monthly fee of $5.00, IPSF will repair damaged instruments or replace lost or stolen instruments, contingent on the monthly instrument rental payments being paid timely and in full. Families remain responsible for intentional or reckless damage to the instrument. 

All repairs must be done by Irvine Public Schools Foundation. If your instrument is in need of service or repair prior to the return dates, please contact us or visit the office during our current open hours. Please note that you are responsible for any damage or repairs needed to the instrument while it is in your possession.

Customer Assurance Program

An option is available as part of the rental contract called the Customer Assurance Program. For a monthly fee of $5.00, IPSF will repair damaged instruments or replace lost or stolen instruments, contingent on the monthly instrument rental payments being paid timely and in full. Families remain responsible for intentional or reckless damage to the instrument. 

Monthly Option

When you pick up the instrument, you will be charged a non-refundable deposit equal to three months of rental fees. If you select monthly payments, your designated credit card or bank account will be automatically charged beginning three months after the rental date and will continue as long as you have instrument, even if your child is not using it.

Yearly Option

If you choose to pay for the entire year upfront, a credit card must be kept on file in the event that you do not return your instrument at the end of the school year. You will then be charged the monthly rental amount for your instrument each month for as long as you have the instrument, even if your child is not using it.

You have 3 options for your instrument rental:

1. RETURN THE INSTRUMENT TO THE INSTRUMENT RENTAL OFFICE

You may drop off your instrument in our office during normal business hours. Please note, as long as you have the instrument in your possession, whether your student is playing the instrument or not, the automatic monthly credit card rental payments will continue. Once the instrument is returned, the automatic monthly credit card rental payments will be stopped. Did you pay in full for the 2022-2023 school year rental period? If so, on July 1, 2023, a new rental period begins, and we will start automatic monthly credit card rental payments unless the instrument is returned.

2. KEEP THE INSTRUMENT OVER THE SUMMER AND INTO THE 2023-2024 SCHOOL YEAR

The rental contract and automatic credit card rental payments will continue as long as you keep the instrument. You do not need to tell us if you decide to keep the instrument. Size ups and exchanges take place when the 2023-2024 school year begins.

Did you pay in full for the 2022-2023 school year rental period? If so, on July 1, 2023, a new rental period begins and we will start automatic monthly credit card rental payments. Please call our office at 949.786.1278 to update credit card payment information or if you would like to pay for the next year of rental in advance.

3. PURCHASE THE INSTRUMENT

Contact IPSF Instrument Rental Program Manager, Sara Trask, at 949.786.1278 or strask@ipsf.net to learn more about purchase options.

• Please make sure that you have a valid credit card handy.  A credit card is mandatory to rent an instrument. We only accept Visa, Mastercard or Discover card. We do not accept American Express. If your credit card declines, everything in your basket will be returned to the inventory and you must start over.

• String instruments (Violin, Viola or Cello): If you are planning on renting a violin, viola or cello, make sure your child has already been sized by their music teacher to rent the correct size. Please do not guess the size of a string instrument! There will be no size exchanges during your appointment and playing on the wrong size can severely affect a child’s playing ability.

• There is a time limit of 15 minutes for each instrument transaction. After that, the instrument will be put back into inventory.

• Do not press the back button at any point during the transaction.

• A credit card is mandatory to rent an instrument. If your credit card declines, everything in your basket is returned to the inventory and you must start over.

• You will be asked to choose the condition of instrument you will be renting, see pricing for specific instruments here:
  • New instruments are brand new and have never been used.
  • Standard instruments are previously used. These may have some cosmetic flaws. On standard string instruments cosmetic flaws include very minor scratches, chips and/or professionally mended cracks, none of which affect sound quality or playability.
  • Fair instruments are older “well loved” instruments with multiple cosmetic flaws that do not affect the sound quality or playability of the instrument.

• If the instrument you choose is not available, try choosing a different condition of the same instrument.

• An option is available as part of the rental contract called the Customer Assurance Program. For a monthly fee of $5.00, IPSF will repair damaged instruments or replace lost or stolen instruments, contingent on the monthly instrument rental payments being paid timely and in full. Families remain responsible for intentional or reckless damage to the instrument. 
• You will be able to rent more than one instrument if you have more than one child during one session.

• Be sure to print the Credit Card Authorization Form at the end of your transaction.

• You must bring the following documents that you printed after making your reservation and paying online:
  • Your Instrument Rental Program Online Confirmation
  • The completed Instrument Rental Credit Card Authorization Form if paying by credit card (either monthly or in full)
  • The completed Instrument Rental Electronic Check Payment Authorization Form if paying by eCheck (electronic check)

• You may purchase extra supplies for any instrument at check out, regardless of the instrument for which you had an appointment.
• Please remember that if you do not appear at the appointment time, your instrument and supplies will be placed back into general inventory and you will be refunded the payment minus a restocking fee of $50.

To ensure the health and safety of our families, all instruments are cleaned and disinfected per NAMM and NFHS guidance. Rentals are by appointment only, and all visitors are required to wear masks, and follow social distancing guidelines.